Most corporate IT service desks are still under pressure to deliver more with less, with the consumer-world-driven expectations of employees only adding to the challenges of modern-day IT support. Reducing the service desk’s reliance on manual efforts by replacing common, repetitive tasks with automated capabilities is an increasingly valuable process.
Automation can help to deliver IT service more quickly, at a lower cost to the organization, and with a better customer experience for end-users. But how many IT departments - and their support organizations - really understand the power of automation? And how many have truly embraced and invested in the automation of their IT service desk?
In this webinar, Stephen Mann, Principal Analyst and Content Director at ITSM.tools, explores what can be achieved with automation, now, and in the future with the rise of machine learning and bots.
Sanjeev NC, Product Evangelist at Freshservice, walks you through how easy it is to achieve automation with Freshservice's Workflow Automator.
Principal Analyst & Content Director, ITSM.tools
Product Evangelist, Freshservice
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