Map bugs to tasks and tickets from inside Freshservice
Share users' screens instantly, and solve problems in real time
Track time on tasks and tickets, plus get the option of invoicing
Sign into your service desk directly from Google Apps with Single Sign On
Time tracking and invoicing options in your service desk
Enhance your customer support with meaningful feedback
Easy to bridge the gap between your service desk and different applications
Send large files and attachments easily
Provide remote desktop assistance with screen-sharing and secure web-based live chat support
Advanced asset discovery module to sync your inventories with the service desk
Share large files and documents from your service desk
Import virtual assets right from cloud storage EC2, RDS and EBS directly to your CMDB
Incident management system to monitor, schedule and create alerts for all your tickets
Convert AWS CloudWatch alarms to tickets and alarm notifications to ticket notes
Send time spent on tickets to QuickBooks for easy billing
Interactive real-time reports with custom dashboards
Send contracts for online e-signature and approval from your service desk
Get alerts and resolve issues right from Slack channels
Schedule and sync Freshservice events to your Office 365 Calendar
Import your Salesforce contact information straight into Freshservice
Automatically convert your Yammer newsfeed into tickets within your service desk
Log time spent on your Freshservice tickets in your WorkflowMax jobs and tasks
Easily enter new data and create service requests to onboard new employees