One solution for all your problems

Provide streamlined request management to your users

Implement a single service desk solution to be transparent and accessible at all times. Set up service request management process with a single service catalog for students, faculty and staff to access and request relevant service items including IT, administration, admission, library, hostel services, research and alumni.

Be available anytime and anywhere

Student expectations are generally higher in education institutions as they belong to millennial and Gen z groups. Mobile app comes handy for students to access service desk easily and it improves user satisfaction as it reduces the time taken to resolve.

Handle seasonal ticket volume with ease

Service desk receives high volume of mundane tickets during admission period. Automate your service desk to handle routine requests related to admission,hostel, course selection etc. Automating these requests streamlines the process and helps agents to focus on complex tasks.

The Freshservice Advantage

Streamlined Self Service Resources

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.

Effortless Service Management

Design an intuitive catalog to include relevant service items that your end users usually request for. Automate approval process with Freshservice powerful automation capabilities.

Better Decision Making with Analytics

Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with a predefined and custom reporting capabilities.

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The Freshservice impact on our customers

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