Here’s why you should choose Freshservice over Hornbill

Freshservice combines asset management and CMDB capabilities with a fresh user interface and an intuitive user experience allowing admins to track and monitor assets and manage inter-asset relationships throughout the lifecycle transparently.

The Incident Management features allows agents to engage with IT users in a seamless and simplified manner with multi-channel connectivity. Freshservice’s automations define comprehensive rules that take care of key service desk features like routing, responses, approvals and more reducing repetition and introducing efficiency into your system.

Freshservice offers a customizable ecommerce like Service Catalog experience for IT users to choose the service of their choice and raise a service request from the portal itself. Automate the entire approval workflow and eliminate errors with the Service Catalog.

Create a project from an incident or change and manage it from end to end with Freshservice Project Management. Assign tasks and subtasks at an agent level and collaborate to ensure well planned project execution.

Carry your Service Desk in your pocket with the Freshservice Mobile App. Freshservice Mobile has all the features that you need to provide IT support on the go.